Personalized Photo Wooden Puzzle

✅ EXCEPTIONAL GIFT FOR YOUR LOVED ONES | Our puzzle games are not only educational toys but also mind-boggling challenges, making them a thoughtful gift choice. Whether you're gifting it to someone special or indulging in some self-play, it will be a distinctive and exceptional gift.

✅ DIVERSE AND UNIQUE STYLES | Our puzzles are independently designed and produced, covering a wide range of themes such as animals, landscapes, people, and the starry sky.

✅ HIGH-QUALITY | The puzzles are crafted to the highest standards, cut from premium cork with a thickness of 3 millimeters. They are made using HDF wood, laser-cut with precision up to 0.03 millimeters, and undergo UF printing.

✅ PERFECT FIT AND DURABILITY | Our puzzles feature a flawless fitting mechanism that ensures secure connections between puzzle pieces, preventing breakage or fading.

✅ GREAT FOR THE BRAIN | Puzzles not only bring joy but also develop skills in problem-solving, coordination, and spatial thinking. They are perfect for kids, seniors, and the whole family!

When you open the box, the aroma of natural wood fills the air. Whether as a special gift for your loved one or as a tool for family entertainment and learning, our puzzles will bring fun and challenge. By purchasing our puzzles, you will receive a product of high quality, creativity, and educational value.

SHIPPING ESTIMATES

Most of our orders are delivered in about 8 to 15 business days to main countries.

Delivery time

Delivery time = Processing time + Shipping time

Processing time includes the production time of the product.

Production time vary by product type. Common Products require 1-2 days production time, Customized Products take a little longer to produce, usually up to 3-5 days. this time is not included in the shipping time. Thank you for understanding.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.

All orders are sent with Tracking ID, you can track your order here. 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Shipping times exclude clearance/customs delays as these are out of our control. 

If you have any other questions, please contact us and we will do our best to help you out.

service@woodbests.com

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

Returns, Replacements & Refunds

All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.

For the puzzle(s) you received within thirty (30) days of the delivery date that has the following questions, we offer free return and full refunds:

1. Missing or broken pieces.

2. Broken packging.

3. Wrong product received.

4. Other problems caused by us.

We DO NOT accept returns if:

1. The items have already been opened and used.

2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.

3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.

If you need a return, please contact our customer service team to discuss exact details delivery first.

DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.

Return Shipping Cost Responsibility  

- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.  
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.  

About Customized Products

Customized products are a special type of product, so our policies are also different.

1. If you cancel the order within 24 hours after placing it, we will provide a full refund.
2. If you cancel the order within 24 hours of placing it, as we have already started production, we will only be able to refund 50% of the order amount.

To return or exchange the goods ordered, you need to contact us by sending the appropriate note to our e-mail: service@woodbests.com

Each puzzle is one-of-a-kind, we can't replace missing pieces that happened because of you. So please watch out for those naughty dogs, kids and sofa cushions!

Also, keep in mind that Woodbests wooden jigsaw puzzles may have some very small pieces, so they're not for kids under 3.